Judy works in the typical bank operations department. She has 10 years' experience, having worked her way up from teller to vice president. Like most operations professionals, Judy is burned out and overwhelmed.

Her boss has just named her the year-2000 planning coordinator. Terrific. No raise, no bonus, just the opportunity to herd busy bank employees into planning meetings and hear senior executives beam, "I'm not worried about year 2000 with Judy in charge."

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