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The Fed, FDIC and OCC have so far given no indication of developing a public complaint database like the one managed by the Consumer Financial Protection Bureau, but that could soon change.
April 5 -
The Consumer Financial Protection Bureau's expanded complaint database is leading to better response times, but the reputational risk of publicizing disputes is causing concerns.
March 28 -
A personal touch can help a bank stand out, but providing great service is a challenge in our increasingly digital society. How do you develop meaningful (and lasting) relationships with your customers?
August 14 -
Almost everyone has a bank. Fewer and fewer have a banker. Heres why that needs to change.
August 9
If the regulators overseeing community banks were to
So says reader PRLynn, who reviews complaint files for small banks. Commenting on a recent story in which consumer advocates clamored for more transparency about customer disputes at banks with less than $10 billion in assets, she warned that little insight could be gleaned from the information.
"How helpful will it be to see the following (typical) complaints lodged against small banks?” she wrote. "The new accounts person did not offer fresh coffee. The carpet in the lobby is ugly. The bank should have known the check they were depositing would bounce. The bank is not open on Saturdays.
We found a few other bank-related examples of this type of feedback on
To be sure, the banking industry, particularly the large national banks, has a
What's the most inane customer complaint your bank has ever received? How did your team handle the situation? What have you learned from dealing with this type of feedback over the years? Let us know in the comments section below.