Banco Popular de Puerto Rico

SourceMedia Research surveyed executives to assess their plans for overall spending and delve into the opportunities and risks that bankers are seeking to address with their 2017 budgets. What emerges from the response set is an image of an industry that continues to allocate ever more resources to modernization. The survey does suggest, however, a deceleration in the rate of spending growth.

Cross-selling is at a critical juncture. One of the virtually undisputed pillars of bank profitability, the practice of graduating a single-product consumer into a "relationship" covering the full breadth of his or her financial services needs, has abruptly found its way into the regulatory cross-hairs.