Banco Popular de Puerto Rico

Banks and payments companies are trying to develop new technology for customers' evolving needs, including person-to-person payments. But many of these new innovations must measure themselves against Square and its success. Daniel Wolfe, Editor-in-Chief of PaymentsSource, reports from SourceMedia's ATM, Debit and Prepaid Forum.

Regulatory concerns dominated the dialogue at a recent debt collections conference in Chicago. Industry practitioners offered a recipe for operating under strict new oversight and for complying with a raft of new regulations. American Banker editors discuss.

A Federal Reserve study has added new urgency to mortgage lenders' search for a way to navigate between the qualified mortgage rule and fair lending statutes. American Banker staffers discuss.

Secil Watson, head of wholesale internet services for Wells Fargo, explains how the bank has incorporated user feedback into its corporate portal and apps.

The best banks to work for often provide their employees with good benefits and flexible schedules — but they also have more specialized perks, from free rental cars to career counseling, according to American Banker Magazine's November cover story. Editor-in-Chief Heather Landy discusses what sets some banks apart in the workplace.

The Consumer Financial Protection Bureau is treading a fine line between protecting individuals from wrongdoing and acting as if it knows what's good for them. American Banker staffers discuss how behavioral economics is shaping its policy decisions.

Consumers want more straightforward credit card loyalty programs that forgo caps on reward points earned, say Capital One's Shane Holdaway and Amy Lenander. The executives discuss how they developed recent product strategies, why Samuel L. Jackson is the perfect spokesman for the Capital One Quicksilver card and what rewards programs will look like five years from now.

Capital One drew both attention and controversy for a recent commercial, in which Samuel L. Jackson uses a mild profanity to advertise a credit card. American Banker editors discuss how banks can stand out in their marketing without angering customers or incurring reputational damage.

PwC Banking & Capital Markets Advisory Co-Leader, Dave Hoffman, explains how financial institutions can best serve the mass affluent market.

As indirect auto lenders brace for regulatory enforcement actions, a group of Senators are raising concerns over the Consumer Financial Protection Bureau's efforts to overhaul the car financing industry. American Banker reporters explain the implications of the clash between Congress and the CFPB.