Banco Popular de Puerto Rico

Citi executives Deborah McWhinney and June Felix discuss their group's new health care payments platform.

Citi's June Felix, managing director for health care in the company's enterprise payments division, on how Money² for Health Would Work for Patients, Doctors and Insurers.

Deborah McWhinney, head of Citi's enterprise payments group, talks about innovating in a large organization; colleague June Felix looks at what's ahead for the intersection of banking and health care.

When Isis launched its mobile wallet nationwide in November, it also launched new technology for customers who want to use their phones instead of cards or cash to pay at the checkout counter. Reporters from American Banker and PaymentsSource tested the new technology and share their findings.

Big banks are getting surprisingly good grades for customer satisfaction, despite lingering scandals and waves of new fees since the financial crisis, according to J.D. Power. Big banks' better technology and efforts to improve their customer service have off-set some of the reputational issues affecting them, J.D. Power executive Rocky Clancy explains.

The National Fair Housing Alliance is accusing big banks of racial bias for neglecting homes they've foreclosed on in minority neighborhoods. Bankers deny the charges but are anxious to avoid a public fight with a nonprofit that's closely tied to the Department of Housing and Urban Development. American Banker staffers discuss.

There are now less than 6,900 banks in the United States, the smallest number of financial companies since the Great Depression — and bankers expect the industry to contract even more in coming years. American Banker editors discuss the stakes for community banks and why the country still needs thousands of small banks.

Mid-size regional banks are facing the highest level of customer attrition, squeezed by better service at small banks and better distribution and scale at larger rivals, according to J.D. Power. Rocky Clancy, vice president of financial services at J.D. Power, discusses how certain regional banks, including Cullen/Frost (CFR) and Huntington (HBAN), are outperforming and setting an example for other banks' customer satisfaction levels.

Banks' reputations have started to recover from the beating they took after the financial crisis, according to several recent surveys. American Banker reporters discuss how better technology has helped banks' customer satisfaction levels return to pre-crisis levels, despite ongoing reputational issues for some of the biggest banks.

The first new bank in three years recently cleared the hurdles necessary to open its doors. To do so, Bank of Bird-in-Hand's backers had to file 18 inches of paperwork, raising the question of whether regulators have become so strict that they'll encourage financial innovators to go elsewhere and leave community banks to languish.