Banco Popular de Puerto Rico

Banks need to ensure those building new business are driven to look for evidence of illegal activity.

The state should overhaul its Department of Business Oversight, but proposals to create a statewide financial protection bureau miss the mark.

Proposals to modernize the Community Reinvestment Act should be geared toward making concrete improvements, not upending parts of the law that are already working.

A GSE exemption in the bureau’s “qualified mortgage” rule is set to sunset in 2021, and regulators should not try to extend it as some experts have suggested.

Departments across large institutions remain siloed, which leads to poor customer service. Fintechs are poised to take business from unhappy consumers unless banks address this problem.

The credit union regulator’s proposal to raise the threshold for commercial appraisals to $1 million could introduce more risk into the financial system, particularly if bank regulators follow suit.

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.

Financial institutions have often criticized the agency’s publication of consumer complaints. But the information provided can offer executives important insights into looming problems that might not yet have come to light.

Lawmakers are taking a closer look at the company’s data collection practices and its work on cryptocurrency payments, raising the possibility of more action down the line.

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.