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As VR and AR mature, new possibilities open up for customer interaction in a virtual space.
October 19 -
TD Ameritrade's new virtual reality experience, an immersive video viewable through Facebook's Oculus Go headset, feels more like stepping onto a Disney ride than going into a virtual world. And that's probably the ideal approach for the current state of VR adoption.
October 19American Banker -
AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.
September 28 -
Big banks have raised deposit rates faster than regionals in order to retain depositors; India’s largest payment app wants to expand.
October 31 -
Can the internet giants peek at bank data, or eavesdrop on conversations with customers, sent over their gadgets? Here are the facts and the fuzzy areas.
August 29 -
Like many financial companies, the brokerage wants to go where customers are. Since that means communicating with them via a third-party platform, it is working through privacy and security issues.
August 22