As donor-advised funds (DAFs) continue to surge in popularity, they open new opportunities for organizations and institutions to retain and bring in new clients.
Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.
In this era of uncertainty, 77% of Americans recently reported feeling anxious about their financial situation. Many account holders rely on their Financial Institution (FIs) as trusted advisors, and want them to proactively identify gaps in their financial wellness and offer them actionable steps for gaining firmer footing both in person and through their digital banking solution.
