Fintech

Citigroup Inc.'s Vikram Pandit said Friday it may be time for the U.S. to follow other nation's lead and start approaching consumer lending as a corporate finance issue.

LAKELAND, Fla.-Members walking into the Lakeland branch of Florida Central CU last month occasionally saw Branch Manager Bill Dodd sitting on a motorcycle in the middle of the lobby.

SAGINAW, Mich.-Training and textbooks have their place in helping a branch manager run the office, but nothing replaces first-hand experience, according to Fran Gibelyou.

BAINBRIDGE ISLAND, Wash.-When most branch managers lament their office's access problems, their concerns are generally about a poor location off the main drag or a parking lot too small for the membership.

SCHINNEN, Netherlands-Stranded in the Philippines with no money and needing a way back to his base, one U.S. soldier turned to his credit union while his overseas bank turned its back.

LEBANON, Ore.-Peter Walker believes that being a good branch manager requires making one simple choice each morning.

CINCINNATI-A branch is always more successful when staff take part in goal setting.

LAKE JACKSON, Texas-When you manage a branch with eight drive-through lanes, 12 member service lines and average 55,000 teller transactions a month, it's good to have a background in big-box retail.

PLYMOUTH, Minn.-A credit union can certainly invest in the most sophisticated of tools to drive deeper relationships and cross sales. But what really makes the branch environment work remains hiring the right employees.

AUSTIN, Texas-Effective branch managers today aren't in the trenches. They focus less on day-to-day activities and more on doing what needs to be done to run the branch as its own book of business.