Merchant

Nearly a year after integrating with major mobile wallets, Punchh is expanding its cloud-based platform to integrate loyalty and payments for quick-service restaurants.

Retailers should also notice that each transaction with customers contains more than the currency, it contains the potential opportunity to establish a relationship, writes Franklin Chu, managing director of Azoya International.

There are practical lessons from Amazon's service model that can be applied elsewhere, writes Derek Corcoran, chief experience officer at Avoka.

A mix of tax sweeteners and a lower cost of living has prompted banks such as MUFG Americas, Northern Trust and Bank of the West to locate corporate-level jobs in Phoenix and surrounding areas.

Hot on the heels of the January debut of the first Amazon Go store in Seattle, the e-tailer is reportedly planning to open six more stores over the course of 2018. It's a surprising show of confidence from Amazon.

Amazon Go has swung far to the side of self-service as the company has maximized on technology and eliminated the value of face-to-face interactions. This is not be a recipe for success for every retailer, writes Jon Croy, co-founder and CMO of Point Inside.

By failing to protect their customers’ data, financial institutions and others in the payments ecosystem are risking trust, the most important currency they have, writes David Barnhardt, executive vice president of product at GIACT.

A community group has secured a grant from the W.K. Kellogg Foundation to probe banks’ small-business lending practices. It follows a 2017 pilot study in which the group found that white shoppers posing as business owners were three times more likely to be invited for follow-up appointments than their black counterparts and twice as likely to be offered help in completing loan applications.

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

AI technologies can satisfy the growing demand for real-time, self-service experiences in a variety of ways, from supporting more voice-enabled payments and transactions to automating complex decision making and product recommendations, writes Marc West, chief technology officer at Fiserv.