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NCR Corp. is the world's largest ATM manufacturer and Diebold Inc. the third largest, but in the U.S. their roles are reversed, according to a recent survey by Aite Group LLC, a Boston-based consulting firm. Aite surveyed 23 of the nation's top 80 banks between February and April for its report "Building A Better ATM Channel," says Kate Monahan, an Aite analyst and the report's author. Diebold, which is based in North Canton, Ohio, manufactured 57% of the ATMs owned by the surveyed banks, and NCR made 43%, Monahan says, noting the findings were based on the banks responding to Aite's survey. U.S. banks deploy 125,000 to 135,000 ATMs, according to survey data from ATM&Debit News, a CardLine sister publication. Fifty-two percent of the banks that responded to Aite's survey used a combination of Diebold and NCR ATMs. "In many cases, the reason for using both vendors has to do with surveyed banks' history; many of the top U.S. banks have gone through numerous mergers and acquisitions over the course of their bank's lifetime," Monahan says. "Any mergers or acquisitions that occurred in the past 10 to 20 years would have affected the bank's ATM-channel makeup." Of the banks surveyed, 35% use only Diebold hardware, while just 13% use only NCR's, the report found.
