Fiserv's executive turnover continues with president's resignation

• Key insights: Dhivya Suryadevara is resigning as president of Fiserv.
• What's at stake: The bank technology vendor is in the midst of a turnaround strategy that has included a shake-up of its management team.
• Forward look: Andrew Gelb and Srini Krish will be interim co-heads of financial solutions at Fiserv to support continuity.

Fiserv's attempt to improve its business performance included a leadership shake-up, and that churn is continuing as a top executive is leaving the company.

Dhivya Suryadevara, who became co-president in December 2025 and president of Fiserv in June, resigned this week and will remain with the bank technology company through July 31. Her career includes stints as CEO of Optum Insight and Optum Financial at UnitedHealth Group, Stripe's chief financial officer and executive roles at General Motors. 

She's leaving Fiserv for "good reason," which typically includes some change in an employee's duties or compensation. The specific reason for Suryadevara's departure was not given in the SEC filing. In a research note, Keefe Bruyette & Woods said that at the time of Fiserv's CEO transition in June, the company did not disclose an incremental retention bonus for Suryadevara, while granting new CEO Takis Georgakopoulos $6 million in promotion equity and CFO Paul Todd $5 million.

Suryadevara's promotion to president came amid leadership changes that followed former Fiserv CEO Michael Lyon's departure to be CEO of Truist. Lyons had replaced longtime Fiserv and First Data CEO Frank Bisignano, who left Fiserv to lead the Social Security Administration.

While at Fiserv, Suryadevara helped lead a project that helped clients use AI agents to work on core banking and payment software systems. The product, agentOS, is a partnership with OpenAI, using Amazon Web Services' Bedrock. 

In an earlier interview, Suryadevara told American Banker the AI product was informed in part by conversations with clients. 

"Everybody has the same problems," Suryadevara said at the time. "They have cost pressures. They want to increase their deposits. They have people retiring in their talent base. So they're saying, with all of these pressures together, it'll be great to get some help to deal with that."

Suryadevera departs with Fiserv in the midst of a turnaround strategy that includes investment in stablecoins, artificial intelligence and buy/now pay later. The moves are part of One Fiserv, an initiative to restructure the company, which includes transferring its stock listing to Nasdaq from the New York Stock Exchange. More recently, Fiserv was rumored to be in talks to sell parts of its debit payments processing business to large banks. 

In a statement, Fiserv said: "We can confirm that Dhivya Suryadevara has decided to leave Fiserv, and we thank her for her contributions. Andrew Gelb and Srini Krish, who have each been with the company for 12 years, are serving as interim co-heads of Financial Solutions, ensuring continuity and strong execution."

In a research note, KBW said the newly appointed interim co-heads have extensive experience at Fiserv, with both Gelb and Krish joining Fiserv in 2014, with both holding senior leadership roles across the company's financial solutions unit. 

"While another senior leadership departure is unlikely to improve investor sentiment, it is not entirely surprising and could reflect the new CEO beginning to shape his leadership team," KBW said. "Regardless of the rationale, the change highlights that FISV's turnaround remains a work in progress and will take time."