How Credit Card Web Sites Compare

March 01, 2007, 8:42 p.m. EST 1 Min Read

  Response Time Rating
   Issuer Response Time
  Rank Site (in seconds)
  1. U.S. Bancorp 5.76
  2. JPMorgan Chase 6.22
  3. Discover 6.73
  4. Capital One 7.70
   Benchmark Avg. 10.06
  5. HSBC 10.60
  6. Providian 11.36
  7. Wells Fargo 13.98
  8. Bank of America 14.42
  Success Rate Rating
   Issuer Success
  Rank Site Rate
  1. U.S. Bancorp 99.82%
  2. JPMorgan Chase 99.45%
  3. Wells Fargo 99.43%
  4. Citibank 99.22%
  5. HSBC 99.20%
  6. Capital One 98.96%
  7. American Express 98.91%
   Benchmark Avg. 98.63%
  8. Discover 97.72%
  Source: Gomez Inc. Ratings obtained through tests taken Jan. 1 to Feb. 1, 2007. Response times reflect the average time elapsed while downloading issuer's Web page in the entire transaction process from login to logout, including accessing account summaries and transaction histories. Success rates measure the percentage of completed transactions.
  (c) 2007 Cards&Payments and SourceMedia, Inc. All Rights Reserved.
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