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Hoping to lure back customers, Triton Systems of Delaware Inc. has launched a special promotion during which it is extending the warranty on the cash-dispensing mechanism installed in two of its low-cost model ATMs.
The Long Beach, Miss.-based ATM maker is extending the warranty to two years from 13 months for the MiniMech cash dispenser installed in new Triton RL(Retail Lobby)1600 and the RL2000 machines, James Phillips, Triton director of North American sales, tells ATM&Debit News.
Triton also is extending the warranty on conversion kits independent sales organizations buy to install MiniMech in previously purchased Triton ATMs to 12 months from six months, Phillips says. The warranties cover all parts.
Talaris Ltd. builds the MiniMech, which the United Kingdom-based company introduced in 2002, says Chris Halewood, Talaris sales manager-Americas, worldwide original equipment manufacturing. The MiniMech has one cash-holding cassette that dispenses 1,000 banknotes. Some larger models, such as the NMD (Notes and Media Dispenser) 100, have eight cassettes and hold 24,000 banknotes, Halewood says.
The MiniMech dispenser comes installed in the RL1600 but is an option for the RL2000. The RL1600 is an entry-level ATM and the RL2000 is considered a step up.
Triton is promoting the sale of the two models through ISOs to small retail outlets, such as mom-and-pop stores, Triton says. The RL1600 and RL2000 are each capable of performing about 300 transactions per month.
Triton announced the special promotion, which began June 15 and ends Dec. 31, shortly after the company's much-anticipated purchase by Nautilus Hyosung Inc. fell apart. As ISOs waited for the deal to be finalized, many shifted their business to Nautilus Hyosung, which is based in South Korea.
Some industry analysts speculated that without Nautilus Hyosung's financial backing, Triton would go out of business.
Triton hopes the special promotion convinces some of its wayward customers to return, Phillips says. ATM
