Nostalgia no doubt helped drive the recent Pokémon Go phenomenon, but another factor — one that will become critical to retailers’ future success — was also at play.
In the past few years, consumers have increasingly embraced smartphones and tablets; indeed, many people now use mobile devices as their
Clearly, retailers need to prepare for the coming mobile takeover of e-commerce. Some stores are ahead of the curve, developing apps designed to enhance their customers’ experiences. Macy’s, for example, is about to
In good part because it offers customers savings and convenience, a well-designed app can also drive greater engagement with them — a critical step in closing sales. According to a
Retailers are in the business of building loyalty and profitability, and successful stores do that by anticipating and meeting the evolving demands of their customers better than their competitors do. As Pokémon Go has shown, the mobile commerce revolution is here, so stores will need to create apps that that combine and enhance shoppers’ online and in-store experiences. While the Pokémon Go fad will likely fade over time, its lessons for retailers will endure as long as mobile devices do.
Tom Caparaso is CEO of Clarus Commerce.