PayThink

Some banks are removing the term “sales” from training materials out of fear regulators will accuse them of unethical, high-pressure tactics. But that’s an overreaction to federal probes of extreme cases — sales are essential to growth.

Five payments of $20 seems less detrimental to a wallet than a one-time $100 fee, says Four's Chaim Lever.

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

The faster IPO alternative is a favorite of fintechs, but accounting adjustments will require some extra compliance, says Donnelley Financial Solutions' Craig Clay.

ISO 20022 prioritizes speed and security, creating a runway for major new innovations like machine learning, says NICE Actimize's John Buzzard.

Digital payments can cut costs, errors and other tasks that would be prohibitive on their own, says Kofax's Lindsay Pinkos.

Minority-led community development entities often lose out in getting NMTC support. They know best which investments will have the greatest impact on communities of color.

The urgency to streamline processes during the pandemic accentuated how digitization can also drive diversity, fairness and better environmental outcomes, says Microsoft’s Bill Borden.

The risk is growing that criminals or hostile nations could use quantum computing to hack into the ledger systems that control bitcoin and other digital currencies.

While the eventual emergence from lockdown will help ease the pressure on overworked compliance departments, there is still an obvious need for tools that will make the anti-money laundering process simpler and stress-free, says SmartSearch's Martin Cheek.