PayThink

Payment firms and financial institutions are using SaaS for more functions, but that could open the door to SEC and other government oversight, says GRAX's Joe Gaska.

As contactless payments skyrocket, the chance for fraud gets larger, says ClearSales's Rafael Lourenco.

Not only is the payment process an opportunity to deliver on a good customer experience, but it also offers the opportunity to enhance the overall experience, says Global Payments Integrated's Ashley Jones.

Even before the pandemic, almost half of SMB customers were being turned away by their own banks for a small business loan. Enter COVID-19, and banks and credit unions are still not keeping up with the surging demand for capital, says LendingFront's Jorge Sun.

Some banks are removing the term “sales” from training materials out of fear regulators will accuse them of unethical, high-pressure tactics. But that’s an overreaction to federal probes of extreme cases — sales are essential to growth.

Five payments of $20 seems less detrimental to a wallet than a one-time $100 fee, says Four's Chaim Lever.

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

The faster IPO alternative is a favorite of fintechs, but accounting adjustments will require some extra compliance, says Donnelley Financial Solutions' Craig Clay.

ISO 20022 prioritizes speed and security, creating a runway for major new innovations like machine learning, says NICE Actimize's John Buzzard.

Digital payments can cut costs, errors and other tasks that would be prohibitive on their own, says Kofax's Lindsay Pinkos.