PayThink

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Are midsize banks in position to disrupt, or are they investing billions in technology because they can’t afford not to?

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

The megabank’s continued compliance problems suggest that all of its board members, along with 100 of its most senior managers, should be replaced to make way for real change.

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

As issuers make rewards more personalized and proactive, a balance between savvy and privacy must be maintained, according to Kevin Grieve, North America payments lead for Accenture.

The initiative would allow financial firms to test new — and potentially less transparent — disclosure forms on customers.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

Credit unions are well positioned to serve small businesses, but they'll lose that opportunity if they're not adequately protecting those members' cash flow.

Payday lenders argue that banks cut ties with their industry due to pressure from biased and hostile regulators. But the reality, in some cases, may be more nuanced.