PayThink

To bypass the customer in setting up millions of phony card accounts, Wells Fargo employees took advantage of the bank’s continuing reliance on single factor authentication, writes Patrick Cox, CEO of TRUSTID.

As an industry, we owe it to our customers and end users to deliver banking and payments that function in real-time and meet their expectations, writes Paul Kobos, senior vice president of banking & payments for Gemalto.

Wells Fargo’s troubles show that the bank needs to rebuild trust with consumers and the diverse neighborhoods where it operates in order to succeed.

It’ll be up to card not present payment processors to ease the path toward acceptance of cryptocurrencies for subscriptions, and it could be another five years or more before any of that comes to fruition, writes Georg Richter, founder and CEO of OceanX.

Credit unions had a pretty good 2017, but with many big banks still reeling from scandals there are steps CUs can take to make 2018 even better.

Companies like Amazon are increasing customer expectation, and traditional issuers could lose out if they don't respond, according to FIS' Sona Jepsen.

Identifying threats to a single bank or the financial system as a whole can be tricky, but there are steps bankers can take to protect themselves.

The best course of action would be seek a policy, or an endorsement to your policy, that specifically includes coverage for all PCI fee, according to Karin Scherner Aldama, a partner at Perkins Coie's Insurance Recovery Law Practice.

The journey Diane Morais is taking Ally on is all about being more relevant to customers. Doritos offers a lesson on how to do the opposite. CIT's Ellen Alemany says banks are 'terrific' about addressing sexual harassment. But what about the gender pay gap and boardroom balance?

More than one-third of the Office of Financial Research’s staff could soon be laid off, but the agency seems to lack the political clout needed to block the move.