PayThink

Finance organizations serious about protecting their customers need two-factor authentication, which involves the mobile phone when logging in to transfer money, writes Michael Patterson, CEO of Plixer.

The Federal Housing Finance Agency must set fees equal to the cost of capital that private banks hold against similar risk, not just the amount of capital that Fannie and Freddie think are right for themselves.

Employees of a small or midsize business can learn customers’ needs and deftly toggle between soft and hard cross-sells at the perfect time, writes Michael Hiskey, chief marketing officer of Semarchy.

The customer interface is just the tip of the iceberg in fintech, says Wells Fargo's Secil Watson. Plus, the tech trends in business banking, a power shift on sexual harassment as women support each other, and Michelle Obama's advice on raising boys.

It may seem weird or even risky at first, but e-invoicing not only reduces tax fraud, but also makes life easier for small businesses, writes Diego Caicedo, CEO of Portal Finance.

The belief that all banks must jump on board with the latest high-tech features is overblown — at least for community banks. Success comes from monitoring and satisfying your own customers.

As retailers look to bring payments in-house, there are various approaches to consider, writes André Stoorvogel, director of product marketing for payments at Rambus.

Focus on ensuring your teams know why you make changes, and they will be far more likely to make those changes work for you.

While the Consumer Financial Protection Bureau was careful to note that the principles were not binding, the industry should still adopt the guidelines going forward.

Following the release of the nonbinding statement of policy, regulators still have an important role to play in making sure the industry achieves an effective data-sharing model.