PayThink

Removing friction across channels and payment types not only leads to a transformative digital banking experience, it also helps ensure those positive outcomes translate to business success for financial institutions, writes Mark Little, senior user experience researcher for digital channels at Fiserv.

Knowledge picked up from the best customer-facing staff should be delivered by AI systems in a contextual manner at the right place and the right time to handle customer queries in the age of digital commerce, writes Anand Subramaniam, senior vice president of worldwide marketing for eGain Corp.

In times of economic stress, customers tend to flood the U.S. banking system with deposits. But the leverage ratio penalizes banks for conducting this core banking function.

Shopping cart technology, digital payments, advertising platforms and global order fulfillment allow new brands to compete on a global scale, writes Tony Holbrook, vice president of marketing and commerce at Ingram Micro Commerce & Fulfillment.

Sanger is out at Wells Fargo and so it is a crisis that gives us our first female board chair at a major U.S. bank. Women lead two major tech initiatives at JPMorgan Chase, which is also adding a fourth woman to its executive committee.

More than a decade after Walmart’s unsuccessful banking bid, the core reasons to oppose nonbank conglomerates owning banks remain the same.

In theory, businesses that want to run a payment service such as Stripe can sign up directly at their bank, with a competitive rate, writes Ryan James, CEO of Surety Bank.

The exodus of chief executives from two of President Trump’s business advisory councils in the aftermath of the Charlottesville tragedy was a highly visible example of risk management and cultural principles in action.

If tokenization can help us recapture liquidity not only for currencies, but by digitizing the value of all assets, time and work in a more flexible, fair exchange, that’s exciting, writes Jason English, vice president of protocol marketing for Sweetbridge.

One untapped resource is appealing to investors to allocate more of their private wealth to companies with successful gender diversity programs.