PayThink

New fintech apps are interacting more and more with members financial lives, but many credit unions aren't part of the equation.

Bankers have no shortage of practical expertise to offer customers, but their failure to make an emotional connection with clients could be hurting their retention efforts.

Business are still reluctant to automate payments and billing, though that can hurt companies financially, writes Daniel Andrew, a vice president at Corecentric.

The digital banker of the year is B of A’s Michelle Moore. TIAA's Kathie Andrade compares career advancement to a rock climb. Plus, Marianne Lake, Ellen Alemany and Wonder Woman.

Despite the digitization of transactions, customers still need personal bankers. But financial institutions must adapt to specialize in problem-solving instead of sales.

Biometric scans provide security and convenience, but still carry risk that requires additional technology, writes ValuePenguin analyst Robert Harrow.

Even with her name recognition, the star of films like “Fantastic Four” and “Little Fockers” struggled to get funding to start The Honest Co. She shared her experiences during an event hosted by American Express.

How do the top-performing banks continue to post double-digit returns, despite having the same serious profit-dampening challenges as their peers? The answer isn't exactly straightforward.

The acquirer of the failed Milwaukee bank passed on assuming control of 107 in-store locations, but drawing a sweeping conclusion about the state of in-store banking from one story is difficult.

In the end, many of the reforms designed to protect the global financial system and leading global economies from future crises could be erased.