PayThink

Amid a rising rate environment, political uncertainty and rising delinquency, credit unions can still take steps to protect their bottom lines.

The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly.

New payment standards have banks worried about compliance costs, but there is an opportunity for innovation for aggressive institutions.

Banks can make a difference by helping to alleviate customers’ individual financial stress, the cancerlike scourge behind thousands of suicides. But this requires a certain mindset about the industry’s mission.

Because the fates of banks and the communities they serve are so intertwined, the regulatory impacts borne by regional banks are inextricably linked to the repercussions experienced by their customers.

Businesses are shedding paper checks in favor of electronic payments, but the migration is not as easy as consumer payments.

Efforts at regulatory reform often ignore the source of what led to the overregulation in the first place: the legislative process.

Adoption is increasing, but most consumers would stop using the technology if they suffered a security incident

Get Bank of Montreal's best tips for real results on gender diversity, then try not to get disheartened by other big banks. Plus: Amy Brady, Mary Navarro and Donna Demaio.

Policymakers speak of expanding consumer choice, but for the vast majority of borrowers and investors, standardizing choices that make the most financial sense has greater merit.