PayThink

When we create cultures in which higher-ranking managers become insulated from ever facing a "yes" or "no" from a customer, our leaders lose a little perspective.

In an effort to lift compliance burdens on small banks, the Consumer Financial Protection Bureau revised its final rule on international money transfers.

The debate over whether commercial firms should be allowed to own a bank may be renewed as Dodd-Frank's retailer bank ban is due to expire in July.

Accelerate consumer adoption, refine the value proposition, align perception with values and begin planning for the next round.

The European trend to restrain CEO pay is gaining momentum in the U.S. It suggests the double-digit raises that American bank bosses have enjoyed the past few years may not last.

The technology fails to deliver a substantial difference in convenience for customers, resembling the struggles faced by the mobile payments industry.

Providers should link their products and services to information and tools that are relevant, timely, actionable and ongoing.

The Consumer Protection Bureau's final rule issued Friday is meant to explain how the agency would use its Civil Penalty Fund, which holds money collected as a result of fines against financial institutions.

Though the Brown-Vitter bill faces challenges from the Obama administration and from the leadership of both parties, it is likely to have an impact on the largest financial institutions either way, as some of the bill's central ideas may pass the opposition.

A payments startup that ignores Bitcoin in its strategic plan is like a publisher ignoring the Web in 1999.