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Credit unions still have one key advantage over fintechs: inherited trust.

In customer authentication, there is a difficult balance that organizations must strike between security and usability — because customers expect both.

The acquisition of the small-business lending marketplace Boefly and partnerships with the loan software company nCino and the construction lending fintech Built are among the efforts helping the New Jersey bank compete with fintechs that have gotten good at serving niche markets, says Frank Sorrentino, its CEO.