Resources

2020 was the year of contactless payments and transactions. To keep up with this contactless way of business, every company and transaction had to undergo a digital transformation. Cash is no longer king and set to be the least common payment method worldwide by 2022. It'll be fascinating to see what the future of payment looks like as the security of digital payments and wallets improves. Our speakers take a closer look at the trends shaping the industry such as biometric authentication, QR codes, real-time and frictionless payments, NFC-based payment, and AI learning to prevent frauds and boost security.

Remote channels have become the primary method to apply for new accounts, insurance policies, loans, and to get financial advice. But, research shows that consumers turn to channels where they can receive human help for complex financial activities. How can organizations deliver a personal touch in a remote, non-face-to-face world?