Resources

Under Timothy Geithner, the U.S. Treasury dismissed the notion that the biggest banks remained too big to fail. His successor, Jack Lew, initially showed signs of toeing a similar line, but since taking over as Treasury Secretary has displayed a "significant change in attitude," says Neil Barofsky the former inspector general of the Troubled Asset Relief Program and author of Bailout: An Inside Account of How Washington Abandoned Main Street While Rescuing Wall Street.

The smallest community banks are largely exempt from many new regulations, but their CEOs are still facing mounting compliance burdens and heightened concerns over competition with credit unions. American Banker Community Editor Paul Davis reports from his recent meeting with leaders of small banks.

As indirect auto lenders brace for regulatory enforcement actions, a group of Senators are raising concerns over the Consumer Financial Protection Bureau's efforts to overhaul the car financing industry. American Banker reporters explain the implications of the clash between Congress and the CFPB.

PwC Banking & Capital Markets Advisory Co-Leader, Dave Hoffman, explains how financial institutions can best serve the mass affluent market.

Consumers want more straightforward credit card loyalty programs that forgo caps on reward points earned, say Capital One's Shane Holdaway and Amy Lenander. The executives discuss how they developed recent product strategies, why Samuel L. Jackson is the perfect spokesman for the Capital One Quicksilver card and what rewards programs will look like five years from now.

Capital One drew both attention and controversy for a recent commercial, in which Samuel L. Jackson uses a mild profanity to advertise a credit card. American Banker editors discuss how banks can stand out in their marketing without angering customers or incurring reputational damage.

The Consumer Financial Protection Bureau is treading a fine line between protecting individuals from wrongdoing and acting as if it knows what's good for them. American Banker staffers discuss how behavioral economics is shaping its policy decisions.

The best banks to work for often provide their employees with good benefits and flexible schedules — but they also have more specialized perks, from free rental cars to career counseling, according to American Banker Magazine's November cover story. Editor-in-Chief Heather Landy discusses what sets some banks apart in the workplace.

PwC partners John Garvey, Bob Lieberberg & Bob Ross discuss the results of PwC's study, and why financial firms must focus on expense management to achieve the results they desire.

Secil Watson, head of wholesale internet services for Wells Fargo, explains how the bank has incorporated user feedback into its corporate portal and apps.