"When your customer calls up and says, 'I'm having trouble with Venmo,' you can't say, 'Well, call Venmo. It's not my problem.'" says Chris Maher, CEO of OceanFirst Bank. "If you want to be their bank, you have to help them and say, 'Here are three problems that are typical with Venmo.'"
Penny Crosman is Executive Editor, Technology at American Banker. She is based in New York. She guides technology coverage at American Banker and... Read full bio
