In her fourth year as CEO of City National Bank, Kelly Coffey is expanding the types of lending her bank offers while also increasing diversity in her leadership team. Since Coffey was named CEO in February 2019, business has grown substantially.

As U.S. Bancorp's vice chair and chief administrative officer, Kate Quinn is leading a $573 billion-asset company she says is focused on "meeting customers where they are and how they want to do business." Quinn joined the bank in 2013 and was appointed to the chief administrative role in 2017.

Diane Morais says that what's good for customers is ultimately good for business. With that philosophy in mind, she helped Ally permanently cancel both overdraft and mortgage origination fees last year.

Stephanie Cohen has been at Goldman Sachs for more than 23 years. She started as an analyst in 1999 and has held a series of leadership positions in mergers and acquisitions. In January 2021, she was appointed global co-head of consumer and wealth management.

The Regions Bank website has many of the financial education features consumers have come to expect from banks: information about banking, saving for college and saving for retirement.

As KeyBank relies more heavily on automation and cloud-based services, Amy Brady knows the bank will need more engineers. But she also wants more diversity in the engineering group, which has lagged the national average of 8% for Black engineers.