Digital assistants and agentic AI can help transform both your customer-facing interactions and internal processes to improve customer satisfaction, increase profits, improve productivity, and reduce costs. Banks in particular stand to benefit from these models – but only if they take the right steps in a complex landscape.
This Leaders episode will provide a roadmap on where digital banking is heading and how financial institutions can take advantage to benefit their customer experiences (CX) and ROI.
Valerie Abend, Accenture's financial services cybersecurity lead, explains what banks get wrong about fending off AI-based threats and what they should do instead.
The banking industry is continuing to undergo a significant digital transformation. While some banks are closing branches to optimize operations and prioritize online banking, others recognize the importance of maintaining physical branches for personalized services.
Traditional credit models tell only part of the story. In a market where accuracy, speed, and inclusion matter more than ever, lenders need deeper insights to make smarter decisions.
Many banks and credit unions hesitate to modernize their payment infrastructure, not because they don't see the need - but because they don't see immediate ROI.
Payment fraud (i.e. unauthorized or deceptive use of stolen payment information to obtain money, goods, or services) remains a major challenge for financial institutions.
"We want to put banks in the risk management driver's seat," says Sima Gandhi, co-founder of the Council for Fintech Ecosystem Standards, which has worked with a group of fintechs to create risk and compliance standards banks can use to evaluate their fintech partners.
Learn how Tier 1 and 2 banks are using dynamic, cloud-based automation and AI solutions to deliver the right offer, to the right customer, at the right time, while staying compliant and accelerating time to market strategies.
Watch this video to hear what Greg Sullins, head of center of excellence for US banking with Newgen Software, and Sandeep Hinduja, Vice President of Banking at Newgen, share about the digital transformation journey, what role Newgen plays in those journeys and how low-code capabilities are becoming more important than ever.
