Retail & Commercial

The Office of the Comptroller of the Currency’s questions for the public to comment on the decades-old law could illuminate a path forward as regulators struggle to agree on an updated policy.

The USAmeriBank deal was supposed to give Valley National Bancorp a bigger presence in Florida, but it did more than that — it provided a model for banking businesswomen that Valley can copy in its New York and New Jersey markets.

Small banks and credit unions say slow responses and outdated products from the establishment tech vendor can become a drag on their innovation efforts.

Doug Bass had been one of the South Dakota company's regional presidents. He succeeded Ken Karels, who remains chairman and CEO.

Judy Long, president of First Citizens National Bank in Dyersburg, Tenn., launched the Smart Women financial literacy program after seeing female customers struggle with managing their finances.

The Detroit bank wants to focus on its core business instead, but other institutions have seen rapid growth in loans for recreational vehicles and other large pieces of transportation equipment.

Santander Bank said Wednesday that the OCC had terminated a 2015 consent order related to an identity protection product. It is one of several regulatory headaches the bank and its parent company have resolved lately.

The company said it could use proceeds to fund organic growth or acquisitions.

Credit unions face a delicate balancing act in their technological initiatives, including satisfying members, navigating vendor contracts and more.

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.