Retail & Commercial

United Community Bank of West Kentucky took the harrowing experience of one of its employees as an opportunity to improve the benefits it offers.

Pain stemming from slow U.S. commercial loan growth has spread north of the border, contradicting the yearslong narrative that Canadian banks are relying on their U.S. operations to offset economic problems at home. However, TD and BMO executives said this week there is still upside in U.S. consumer banking.

Financial Institutions will incorporate Robshaw & Julian into another firm it bought early last year.

The largest generation of Americans is set to inherit over $59 trillion in assets, but the federal financial regulators are behind in hiring millennials and focusing on issues of concern to them.

An artificial intelligence model predicted creditworthiness more accurately than traditional models in an experiment conducted by the auto lender. The technology someday could be used to find hidden gems among loan applicants — emphasis on the someday.

JPMorgan Chase's Amber Baldet shares how she got interested in technology; Credit Suisse’s Laura Hemrika talks microfinance; and a few of our Best Banks to Work For have female CEOs.

Scholarships, donations for cancer research and other ways the movement is giving back.

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

The Fed's order noted that Sterling had clarified errors in its Community Reinvestment Act data before receiving a "satisfactory" rating from the OCC.

Wells Fargo said Thursday that employees opened 3.5 million potentially unauthorized consumer accounts over a nearly eight-year period, a 67% increase from its earlier estimate.