Retail & Commercial

Washington Federal in Seattle has named Erin Lantz, a general manager of mortgages at Zillow Group, to its board. Lantz, 37, worked at Bank of America from April 2003 to 2010, eventually serving as senior vice president of program management.

Wells Fargo is saying so long to product sales goals for retail bankers, and the industry may never be the same.

Increasingly, our conversations about digital banking are only about technology. We must expand our dialogue to include ways to make digital banking empathetic.

For large banks, the risks of partnering with marketplace lenders do not matter. But small community banks can't afford to partner with competitors angling to poach their customers.

Pilot Bank in Tampa, Fla., has recruited Rita Lowman, the chief operating officer of C1 Bank in St. Petersburg, Fla., to be its COO.

John Stumpf was coasting toward a carefully planned retirement. But the outcry over sham accounts at the San Francisco bank has put him in a precarious position as he testifies in front of Congress next week.

Angel Medina has been promoted to chief executive at Gibraltar Private Bank and Trust in Coral Gables, Fla.

PNC Financial Services Group plans to increase consumer lending with its current tilt toward commercial loans generating lower overall loan yields.

Old Dominion National Bank in McLean, Va., has raised $20 million through a private stock offering.

When a mobile banking vendor told a San Antonio Federal Credit Union it didn't have the capabilities it wanted, the institution took a note from Facebook's strategy with Messenger and created a companion app.