Retail & Commercial

To shake off years of sluggish growth, Citizens Financial is going hard after asset classes that other banks are starting to back away from. The Providence, R.I., company says the growth opportunity outweighs the risk.

The agency's interpretation of a Respa rule could put an end to the long-standing practice of mortgage lenders paying real estate agents and homebuilders to send business their way.

Ally Financial in Detroit announced its second big management change in less than two months.

U.S. Bancorp has hired a former Santander Bank executive to oversee the diversified industries segment of its large corporate banking division in New England.

WASHINGTON — The Consumer Financial Protection Bureau finalized a contentious policy Thursday allowing customers to describe their banking experiences more fully on the agency's complaint portal.

If successful, Provident Bank in Massachusetts and Cincinnati Federal in Ohio would become the first new mutual holding companies since 2011, giving some hope that the structure could make a comeback.

Women bankers who want a family and a fulfilling career should focus on building a strong support system outside of work, or else opportunities will pass them by, according to panel of senior women executives at HSBC.

Banks charge merchants a quarter each time customers swipe their debit cards — even though the mean cost of processing debit-card purchases has fallen to 4.4 cents. The Federal Reserve should ensure that the falling cost of debit-card processing is matched by lower fees.

American Express Co., the lender that cut ties with one of its biggest retailer partners last month, agreed to a multiyear venture with Charles Schwab Corp. to create two co-branded credit cards.

Countries including Brazil, Nigeria, Malaysia and India have proved that there are viable ways to find alternatives to branches, use mobile devices to increase the reach of financial services and roll out government-supported financial inclusion projects.