Retail & Commercial

The payments industry is quickly adapting to new technology, new regulations and new consumer demands. Here are 15 of the industry's major transformations already in progress.

The coming year presents a golden opportunity for the payments industry to push for a repeal of the Durbin Amendment.

Fearless forecasts from BankThink's stable of industry veterans, experts and critics.

Verizon Communications Inc. has paid the state of Massachusetts $1.3 million to settle charges that it overbilled the state for phone service.

Customers give slightly higher marks to retail banks for their overall customer service than they do to credit card issuers, even if the credit card service is a division of the same bank, according to a recent survey of credit and debit cardholders.

Square is committed to its diversification strategy, furthering its transformation from a simple mobile point of sale provider to a company that also handles small-business loans, marketing and e-commerce.

Commercial firms' appetite for loans fell in November, though bankers have mixed views on why demand decreased. Meanwhile, financial institutions are managing to reduce deposit rates, which should help margins over the long run.

Ocwen Financial, operating under a settlement with New York's banking regulator that restricts its servicing portfolio acquisitions, is looking at its old private-label mortgage securities as a new profit center.

The Consumer Financial Protection Bureau published a notice this week in the Federal Register to collect comments on its request for approval of a consumer response intake form under the Paperwork Reduction Act.

WashingtonFirst Bankshares in Reston, Va., has raised $20 million through a private placement.