Retail & Commercial

Financial institutions can avoid negative headlines by monitoring feedback via social media, continually educating staff on how to talk to customers and making reputation risk a major part of their enterprise risk management program.

NBT Bancorp (NBTB) will acquire Alliance Financial (ALNC) in a deal valued at $233 million.

After years of providing financial services, Walmart is becoming a more formidable bank competitor with the addition of American Express's checking account alternative, Bluebird.

The Bluebird card will run on American Express's Serve platform and allow many ways of loading money.

New companies are constantly entering the payments industry, bringing not just new products but also new ways of doing business. And they don't always play nice.

PayPal was an early supporter of Bump, whose technology could simulate an NFC payment by moving money when users' phones sensed they were being tapped together. But PayPal dropped Bump from its mobile app this year. Where does this leave Bump?

MADISON, Wis. – Summit CU is poised to open its latest in-school branch in Memorial High School in January.

VIENNA, Va. – Navy FCU will open its 14th Maryland branch in the Baltimore suburb of Glenn Burnie Tuesday to serve more than 21,000 local members.

SI Financial Group (SIFI) in Willimantic, Conn., said it will report a third-quarter loss of up to $750,000 because of a rise in its loan-loss provision.

The embattled Lansing, Mich., company announced earlier this week that it had entered into agreements with two units of ValStone Partners, a private-equity firm in Birmingham, Mich.