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Slide 2 of 8
On an argument urging community banks to focus their strategy on non-tech savvy segments:
“I agree there are parts of banking where customers are not adopting technology. As I point out regularly, there are people who don't trust it, with 1 in 4 customers avoiding using online banking for this reason. Who are they? They are the people you identify: the old, unbanked, migrants and misfits. However, I'm not sure I would build my strategy for these people. The unbanked and migrants are getting better served by technology than anyone else, whilst the elderly will die. No future.”

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