Special Program Root Tag

Cathy Bessant keeps a yellow sticky note attached to her phone asking her what she has done each day to generate revenue, connect with a colleague and communicate with a customer.

In Deborah McWhinney's view, much of the financial upheaval can be traced to a single trend: Bankers stopped getting to know their customers.

Every year around the Fourth of July, Mary Navarro picks one of Huntington Bancshare's 600 branches and goes to work as a teller for the day.

To Leslie Andersen, there is not much difference between serving major corporations and small businesses.

Suzanne Hammett, Capital One's chief risk officer, has played a major role in integrating the commercial lending businesses of the three regional banks Cap One acquired in the past five years.

Diana Starcher is all for maintaining balance in life, but she says complete immersion in work can be satisfying sometimes.

U.S. Bank's Leslie Godridge spent the last three years zigging while her competitors were zagging.

In her 25 years as a banker, Royal Bank of Canada CFO Janice Fukakusa has seen a shift in the number of women in the banking industry's executive ranks.

Michelle Van Dyke was Fifth Third's regional president for hard-hit Michigan when her portfolio was expanded in January 2009.

Many banks are still focused on repairing the damage of thefinancial crisis, but Coppermark Bank's Jacque Fiegel is encouraging her staff to pursue new opportunities.

Preserving Cape Cod's middle class is of paramount importance to Dorothy Savarese, president and CEO, Cape Cod Five Cents Savings Bank.

If Diana Reid had simply inherited and managed the portfolio held by PNC Real Estate when she took over as the division's head in 2007, the last few years might have been a relatively calm period.

During her 23 years in the payments industry, Lynn Heitman has seen a lot of change, but nothing like what has occurred since the beginning of 2009.

LeeAnne Linderman learned a lot about leadership from two starkly different people: her dad and a very gruff boss.

The application of core risk management principles to the financing of securities was a key reason Sandie O'Connor's business weathered the financial storm profitably.

In 1973 when Kathleen Walsh Carr was trying to figure out what path to take in the banking industry, her mother gave her some advice she never forgot: "Go where the money is."

One of the highest-ranking women in risk management, Fifth Third's Mary Tuuk is as determined to balance risk and reward professionally as she is in her personal life.

Sylvia Reynolds was raised by a widow who was a teller in the 1960s and rose to become a bank operations manager.

Growing East West Bancorp has been an endless addiction for Julia Gouw. Even when she attempted retirement in late 2008, Gouw would show up at least once a week.

Sheila Schauer Mathews faced two major battles over the past few years: the financial crisis and breast cancer.