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Sophisticated attacks will show lower volume in many cases but attempt to emulate user behavior, says NuData Security’s Robert Capps.

Open banking and identity services are both still evolving to meet the needs of the new digital economy. These communities will need to connect at the hip to prevent fraud, avoid identity theft and to deter other financial crimes, like money laundering.

Tech giant Google continues to face criticism for the company’s reported efforts to obtain the health records of millions of Americans without their awareness or consent.

Data privacy regulations may be improving, and tech companies may now be forced to be more transparent about their practices, but the fact remains that vast quantities of personally identifying information are already out in the wild, says TRUSTID's Patrick Cox.

In the near future, payments will be part of the shopping experience itself. Technology that lets customers pay in the fitting room – or automatically, as they walk out of a store – will likely become an everyday reality, says Wirecard's Susanne Steidl.

By linking your POS to inventory management software, you can easily keep an eye on the amount of product you have and note when it’s time to restock or purchase from your distributors, says Bank of America Merchant Services' Sydney Ivey.

Can Charlie Scharf fix what ails Wells Fargo? How will Kelly King and Bill Rogers manage the integration of the biggest bank merger since the early 2000s? And will New Jersey Gov. Phil Murphy be able to beat back opposition from the banking industry and make good on his promise to create a state-owned bank? Here are 11 leaders to keep an eye on in 2020.

Banks can remain competitive in a more crowded field by offering attractive rewards through easy-to-navigate, secure microsites, says Informa Financial Intelligence's Gina DeCorla.

Fraudsters can attack multiple individuals with the same scam, knowing that the details won’t be shared. Sharing the details of a scam takes that advantage away, says The ai Corporation's James Crawshaw.

Concerns about security and expense have dogged payments innovation for decades, and have always faded, argues Nvoicepay's Alyssa Callahan.

Businesses have to ensure they're not losing money on the currency exchange, and volatility in the local market could upset their earnings or pricing structures in those areas, says Rapyd's Joel Yarbrough.

Though she stopped short of mentioning the FDIC and OCC by name, Fed Gov. Lael Brainard objected to several key elements of those agencies' proposal.

The thinking has been that additional POS complexity is the only way to give customers what they want and streamline business operations. Yet a typical merchant uses less than 20% of the capability of their POS solution—and not often very well, says Revel Systems' Chris Lybeer.

Banks will have plenty of developments to follow this year, from Big Tech's evolving foray into the industry to data disputes and increased competition from digital-first challengers.

The agency's new leader began her career as a part-time night-shift package handler for UPS in Chicago.

Sidhu, who co-founded the digital-only unit of Customers Bancorp, replaces her father, Jay, who will remain executive chairman. The bank is also rolling out a new service that allows direct-deposit to customers to access their paychecks two days before they are paid.

Most banks already have the means to communicate directly with customers, in the form of a mobile banking app or email. It’s just a matter of putting those channels to good use. Targeted discounts and perks reduce shopping costs, and therefore customers’ stress, says Flybits' Justine Melman.

Akin to the democratization of computing power through personal computers, the growing use of AI will continue to fuel new products and services in payments and have a significant impact on society. But AI will also introduce tremendous challenges due to its potential use by threat actors, says Visa's Paul Fabara.

Traditional phishing attacks on email are easier for most users to spot, causing crooks to migrate to new venues, argues The ai Corporation's James Crawshaw.

Several former high-level Wells Fargo executives are under criminal investigation in connection with the bank's fake-accounts scandal and could be indicted as soon as this month.