Bank technology

Community Trust in Ruston, La., took the rare step of replacing its hodgepodge legacy core system. The move should cut processing costs in half. In the meantime, the bank's taking a lot of calls from confused customers.

Rejiggering the credit-scoring system won’t do much to expand credit access. Instead, banks and financial services companies should start thinking about new ways to evaluate the situational factors that influence borrowers’ reliability.

Apple Pay users are fanatically satisfied — to the tune of 98% of in-store users and 93% of in-app users surveyed — making an average of 2.6 weekly in-store purchases and 2.3 weekly in-app purchases, according to the Auriemma Consulting Group.

A recap of the informed opinions (and the discussions they generated) on BankThink this week, including a critical look at the Fed's post-crisis monetary policies and a bid to make the funding community groups receive from banks more transparent.

Blockchain technology may soon make the high fees, lengthy transaction times and opacity that have plagued legacy cross-border payments a thing of the past.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

Standard Treasury team joined SVB Financial's information technology team this week to help it expand the bank's digital banking platform.

The Office of the Comptroller of the Currency has named Stephen Warren chief information officer.

Tangerine Bank, the former Canadian operation of ING Direct, is creating and testing applications on IBM's Bluemix cloud software environment at a facility in Toronto.

Customers expect mobile banking services — but they're not necessarily impressed by them. Bank marketers should instead emphasize their institutions' problem-solving capabilities and skilled professionals.

Though not as well-known as Facebook or Twitter, the image-collecting social media site has more than 1.3 billion "pins" about managing money and is gaining traction with banks such as Bank of America, Wells Fargo and Regions.

Among big-bank accelerator programs, the British bank's effort is unique for its scope, size and depth.

Protecting payment card data is a never-ending struggle, and the fraudsters are only getting more creative. So far this year several incidents and studies have demonstrated the evolving nature of cybercrime.

Corporate strategy is taking up more of a CIO's day than ever, survey respondents say.

Battery Ventures, a tech-focused investment firm, has agreed to acquire Physical Security Business Unit, part of the security division of Nice Systems, a vendor that focuses primarily on the financial services industry.

Payment system transformation has become a pressing need for banks today. The rate at which this is happening is largely controlled by the conflict between rapid technological shifts and the barriers to product acceptance.

Driven by greater demands to help meet business goals, these CIOs share some of the tactics that have helped them win friends and allies in other departments and move big projects forward.

Security and online and mobile banking rose to the top of bank CIOs' priority lists this year, according to a proprietary survey by American Banker and SourceMedia Research.

A survey of 50 bank CIOs conducted by American Banker found CIOs' daily lives are still dominated by the need for state-of-the-art customer-facing technology, security concerns and concerns around business strategy and revenue growth.

A recap of the informed opinions (and the discussions they generated) on BankThink this week, including whether independent consultants should be criminally liable for misrepresentations in their reports and whether higher rates will help or hurt banks.