Branch banking

High-tech self-service channels can help credit unions effectively and efficiently meet members' needs during a time of social distancing.

As more states close schools and issue shelter-in-place directives, credit unions are increasingly shifting their staff to work-from-home arrangements.

Automated and interactive teller machines aren’t germ-free in the best of times, and the pandemic has raised new concerns about the possibility of those devices infecting consumers and staff.

Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.

As the pandemic spreads, credit unions must take steps to make branches safer for members and staff. Here's how.

Advance wage access company Branch has partnered with Cardtronics’ Allpoint ATM network to provide surcharge-free cash access at all Allpoint ATMs across the U.S. to its customers.

Credit unions could be feeling some of the heat from critics of their bank takeovers, or simply gearing up for another round of activity.

When small banks leave the community, it makes sense for credit unions to fill the void.

When small banks leave the community, it makes sense for credit unions to fill the void.

The agency said it wants feedback on changing its ubiquitous logo greeting customers at branches and ATMs to address technological changes, shifting consumer behaviors and bank-nonbank partnerships.