Banks can be more effective in connecting with customers by offering them personalized communications, rather than bombarding them with general sales pitches.

Patriot National Bancorp in Stamford, Conn., disclosed in a regulatory filing that it will increase its loan-loss reserve for the quarter by nearly $2 million to reflect "information and further analysis regarding the full collectability" of a loan issue.

A former NFL quarterback is set to become next chairman of MidSouth Bancorp in Lafayette, La.

The revelations at Wells Fargo are reminder to directors that when a bank's performance is too good to be true, it likely is.

The $4 billion-asset company said in a press release Friday that the notes will bear an initial fixed interest rate at 5.1%. The debt will mature in 2026.

Carolina Premier Bank in Charlotte, N.C., has hired Don Jackson from Community One Bank in Asheboro, N.C., as director of Small Business Administration lending, a new position at the bank.

Banks that are heavily involved in commercial real estate lending may shy away from buying institutions with similar concentrations.

A relatively soft summer for the banking industry softened even more in August, sending American Banker's Index of Banking Activity (IBA) to its lowest level since January.

The IBA Composite Index dipped to 53.2 in August from a 55.4 reading in July. The August reading is the second-lowest since the IBA was launched in 2012, topping only the 52.7 level posted in January of this year.

Nearly every one of the IBA's components linked to the lending business gave up ground in the month. Components that track loan applications and approvals moved lower both on the consumer and commercial sides of the business and barely held above the 50-point mark. (The IBA is a diffusion index and scores above 50 indicate expansion.)

Also noteworthy in the August data was a sharp decline in respondents' local business conditions. The score for that component, which has not flashed a contraction in the history of the index, fell to 51.0 from 56.5 in the month.

The IBA has now posted three consecutive relatively tepid scores. September's survey could resolve whether those reflect a seasonal swoon or the start of a more challenging period for the industry.

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Unity Bancorp in Clinton, N.J., has registered to sell up to $50 million in securities over time.

The $5 billion-asset company said in a press release Thursday that due to market demand it increased the principal amount of the fixed-to-floating subordinated notes from $75 million to $100 million.

Nicolet Bankshares in Green Bay, Wis., plans to close six branches later this year following its acquisition of Baylake in Sturgeon Bay.

F.N.B. Corp. in Pittsburgh has selected more executives from Yadkin Financial in Raleigh, N.C., to take on leadership roles for its new markets in the Carolinas.

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage."

Washington Federal in Seattle has named Erin Lantz, a general manager of mortgages at Zillow Group, to its board. Lantz, 37, worked at Bank of America from April 2003 to 2010, eventually serving as senior vice president of program management.

Pilot Bank in Tampa, Fla., has recruited Rita Lowman, the chief operating officer of C1 Bank in St. Petersburg, Fla., to be its COO.

Angel Medina has been promoted to chief executive at Gibraltar Private Bank and Trust in Coral Gables, Fla.

Old Dominion National Bank in McLean, Va., has raised $20 million through a private stock offering.

When a mobile banking vendor told a San Antonio Federal Credit Union it didn't have the capabilities it wanted, the institution took a note from Facebook's strategy with Messenger and created a companion app.

For First Foundation, the government-backed program should help address a recent CRA exam's criticism that it has "poor penetration among businesses of different revenue sizes."

Blue Hills Bancorp in Norwood, Mass., expects to record a third-quarter chargeoff tied to a commercial borrower that may have committed fraud.