“You all will not let me breathe” is just one example in the CFPB’s complaint database where a consumer likened alleged mistreatment by a financial institution to social injustice. An artificial intelligence firm uses technology to help companies flag such language.

Year to date through Dec. 31, 2020. Dollars in thousands.

Full-time equivalent, as of Dec. 31, 2020. Dollars in thousands.

A report to Congress from the National Credit Union Administration says the regulator has made "steady strides" toward greater diversity in its workforce and operations, but that progress is "just the beginning."

Investment banker Robert Jackey has left Citigroup to join SVB Financial Group, according to people familiar with the matter, as the parent of Silicon Valley Bank bulks up its health care advisory unit.

The agency has suggested it could go beyond enforcing fair-lending laws to urge financial institutions to help narrow the wealth gap. But those very same laws pose obstacles to achieving that goal.

Valley National wanted to become more customer friendly, while Washington Federal needed more commercial clients. The leaders of those companies recently discussed the tough decisions they made to bring about much-needed change.

After Wells Fargo became the first of the largest U.S. banks to do away with mandatory arbitration for sexual harassment complaints last year, Goldman Sachs Group is being urged to take steps in the same direction.

Companies that can pay people quickly and flexibly will have an advantage, says Payslip's Fidelma McGuirk.

The Oklahoma regional bank said Steven Bradshaw plans to retire in March 2022.