Bank professionals largely agree that the customer experience shapes the way work is performed within their organization. However, there are some issues that get in the way of a customer-centric approach.

Shareholder support for KeyCorp's executive compensation packages fell to 63% from 89% last year. Proxy advisory firms had recommended a "no" vote after the Cleveland-based bank made off-cycle awards to top executives.

The CEO of JPMorganChase affirmed the case for bringing employees back to the office.

Three executives at Space City Credit Union in Houston will get a total of $6.75 million if the cooperative's members approve a merger. The 12,000 or so members will split $5 million.

Inclusion is a core tenet of the company, with headquarters in both the U.S. and India and a mission to expand access to education.

The 29 companies that made this year's list offered flexible work schedules, generous amounts of paid time off and fun activities to keep employees happy.

Jim Richards, who served as the bank's head of anti-money-laundering compliance, says the Federal Reserve is wrongfully denying him compensation that was designed to keep him employed at Wells Fargo.

Incentive pay for investment bankers at major firms is expected to fall this year by 13% from 2021 levels, according to a consulting firm's report. But stock traders may reap the rewards of market volatility.

For fintech to achieve its true potential of democratizing financial access for all, we need diverse viewpoints among fintech founders, board members and advisors.

Truist, Texas Capital and Citizens Financial are among the banks that will be forced to address shareholder dissatisfaction over executive pay.

Safely disposing of cocaine, sending dogs chasing laser pointers and other unorthodox lessons in maintaining levity in a high-stress job.

Financial inclusion cannot be allowed to become a meaningless set of buzzwords. Strong economic growth and future prosperity hinges on the ability of everyone in society to access financial services.

Trump's return to the Oval office, and his administration's vocal disdain for climate and DEI issues, has acted as a brake on ESG hiring across America.

The British fintech last year added six sources to its Karma system, which allows employees to gain or lose points based on their behavior. Those points help determine bonus payments.

The Wall Street giant's say-on-pay resolution garnered 66% support, down from 86% last year. Other banks' pay packages are also facing opposition from proxy advisory firms.

Goldman Sachs, Bank of America, Wells Fargo and Truist are facing pressure from ISS, Glass Lewis and SOC Investment Group over their 2024 pay packages.

Central bank digital currencies have the potential to improve financial inclusion for women, but only if they are combined with a system that lowers multiple other barriers to their financial empowerment.

The ECB president said demand for higher-skilled workers who can use AI would rise, while those less able to learn new skills could suffer.

The Internal Revenue Service has placed 50 senior IT leaders on administrative leave, as the union filed suit over a Trump order on collective bargaining.

Small lenders across the country, including Forte Bank in Wisconsin, promoted and recruited chief executives in recent weeks.