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ChoiceOne Bank in Sparta, Mich., has appointed Bradley Henion chief lending officer.

The small bank was the only institution to bid on a contract to process cash payments to the Illinois Department of Revenue. Executives are eager to collect fees without feeling compelled to make loans or hold deposits for the controversial industry.

How you behave after customers turn you down establishes their impression of you going forward and could open the door to new sales opportunities.

A quick look at who’s climbing the credit union ladder.

The chief executive of SCE Federal Credit Union in Irwindale, Calif. will step down next year, the company's board of directors announced Tuesday.

Lloyds Banking Group in the U.K. has made Deborah McWhinney its third nonexecutive director. She joined the board at Lloyds Monday and also serves on its audit and risk committees.

Lloyds Banking Group in the U.K. has made Deborah McWhinney its third nonexecutive director. She joined the board at Lloyds Monday and also serves on its audit and risk committees.

U.S. Century Bank in Doral, Fla., has announced that its chief executive, Carlos Davila, will resign at the end of the year.

Darien Rowayton Bank used funds from a 2010 recapitalization to start refinancing student loans in a move that, so far, has been lucrative for the institution.

Evans Bancorp in Hamburg, N.Y., has hired John Connerton to become its chief financial officer.

Cloud-based payroll, payments and business analytics platform CloudPay has brought on Brian Radin as its chief revenue officer.

The $8.6 billion-asset company said in a press release Wednesday that James Scott will become chairman on Jan. 21.

John A. Allison, former chairman and chief executive at BB&T in Winston-Salem, N.C., has returned to academia.

TCF Financial in Wayzata, Minn., is making preparations for its next management team.

Mark Simmons, a seasoned commercial lender, is planning to open a bank in California’s Orange County that is dedicated to making loans to businesses. Core Commercial Bank, expected to be the state’s first de novo since 2008, would jump into a market where commercial lenders are plentiful — and aggressive.

The $75 million-asset bank said in a press release Tuesday that Michael Clabby had become its acting president and chief executive, effective last Friday.

Merchants Bancshares in South Burlington, Vt., is set to have a new chief executive.

The Federal Deposit Insurance Corp.'s third-quarter industry update pointed to signs of banks expanding their risk profiles despite slow revenue growth.

Charles Cook will retire next year as chairman of Truxton Corp. in Nashville, Tenn.

The head of the Independent Community Bankers of America fires a legal warning at NCUA and says relations between the two industries has never been more strained.