As more transactions roll out of CU branches in favor of e-channels, the role of the branch manager is changing.

The first day Jill McNabb stepped into her role as branch manager for the Bastrop branch of Greater TEXAS FCU, she moved her office to the front of the building.

It's not uncommon for Glenda Evans to step into the middle of a line of members, pull out her smartphone or tablet and show someone how to download and use the credit union's mobile banking app.

It's certainly not the typical CU office, as members occasionally walk by in pajamas while brushing their teeth.

Whether the branch handles 4,000 transactions a month or 28,000, what ensures a CU office of any size runs smoothly are clear lines of communication between the manager and staff.

Twelve years ago Greg Logoteta decided he no longer wanted to "sell ice cubes to Eskimos" and made the move from working at a big bank to running an office of SAFE CU.

When staff approach Scott Callison with a question, they should be ready with some answers of their own.

Lisa Fitzpatrick doesn't mind avoiding mid-day traffic in Linn County, Iowa, and not hearing the slamming of her car door as often.

Sandwiched between the 65th Emmy awards and surprise free concerts by Justin Timberlake and Paul McCartney, the 2013 CUNA Technology, Operations, Sales and Service Council Conference became one of the "stars" on Hollywood Boulevard last week.

Mortgage Quality Improve Despite Rise In Defaults

What does it truly mean to be member-centric? The answer is likely going to be a key in determining which credit unions survive and prosper and which don't.

Prepared to lose your credit union's interchange income? You had better be, according to one analyst.

Seeking a potential new source to recoup losses on the corporate credit union failures, NCUA filed suit last week against 13 international banks claiming they violated federal antitrust laws by manipulating interest rates through Libor-the London Interbank Offered Rate-causing major losses to the five corporates.

Mobile banking is no longer considered a trend-it's an industry staple. However, the way credit unions are using the technology is morphing due to member demand.

At Ent Federal Credit Union, giving back to the community is an important part of our culture, and year after year, our employees donate their time, talent and resources to support local causes in a meaningful way. Our employees are right now taking part in our annual United Way campaign, with a wide variety of events to raise funds in addition to payroll deductions. For example, employees participate in a fun and creative competition called Battle of the Baskets to auction off baskets filled with donated items. And employees donate $5 for the popular privilege of wearing jeans on Fridays.

Bryan Shriver was promoted to VP 0f information technology at Carolina Trust FCU, Myrtle Beach, S.C.

Credit unions are making preparations to extend credit and make emergency loans to federal workers in the event Congress is unable to resolve its fiscal debate and avert a government shutdown by the end of the Sept. 30 fiscal year, but NCUA would stay open.

Treasury Gives CDCUs $24M Infusion

You've rebranded. Invested in technology. Maybe added branches or ATMs. And yet loan and member growth is either flat or tepid. Perhaps it's because you've forgotten to do something about the "friction."

While IRAs may not have always been a key driver for your credit union, research hows that ignoring them is not a good idea either. In fact, it may be detrimental to your business.