BRADENTON, Fla.-When staff approach Scott Callison with a question, they should be ready with some answers of their own.
Callison, manager of Suncoast Schools FCU's 57th Avenue service center here, believes that whenever possible, when his team comes to him with an issue, they should also suggest a solution. He says that is a key to running a branch effectively.
"I encourage staff to come up with their own ideas on how to resolve the matter before I weigh in," said Callison, who has been managing the office for the last 18 months. "I often agree with what they suggest."
Instead of just giving employees his own opinions, which Callison believes can lead staff to lose confidence and second guess themselves next time they are faced with a problem, the approach builds stronger employees.
"It adds to an individual's problem-solving skills and their confidence. The next time they are faced with this same type of situation, they are more likely to make the decision on the spot. That improves morale, efficiency and, ultimately, service."
Callison's management philosophy also includes placing high expectations on his team of nine, while not overburdening them. "When your employees have something to shoot for, they always do better."
An effective manager, added Callison, strikes a balance between directional and instructional guidance and motivating staff. "You have to be careful to avoid micromanaging. You cannot make all the decisions yourself. And you have to have some fun."
Sand And Smiles
Callison and his team are smiling more these days because the economy in this Sand State is coming back. Comparing the first half of 2012 with the same period this year, the Suncoast office's auto loan growth has jumped 67% and credit cards growth is up 51%.
"The same number of members are coming in our doors, but more of them are using our services, at least the lending products, which is a big sign things are getting better for them," Callison explained.
With a multiple common bond field of membership, a large portion of the $5.5-billion Suncoast's membership are school system employees, who Callison said have weathered the recent financial storm. "They have come out the other end of this trouble OK. They are very understanding and patient people, which I think has helped them. They have much of the same philosophy as the credit union, supporting the community."
Callison said one of the most rewarding aspects of his job is visiting local high schools to discuss financial literacy. "I like to teach students about managing their money at a young age, especially avoiding the pitfalls they could easily face, such as racking up credit card and student loan debt."
SSFCU is headquartered Tampa, Fla.
