Ted Bilke sees CUs continuing to leverage mobile banking in the second half of the year to keep a leg up on community banks.

The "omni-channel" experience, avoiding complacency and taking some risk will be the keys to growth in the second half of this year, according to Shazia Manus.

SAN BERNARDINO, Calif.-NCUA has returned control of Arrowhead Central Credit Union to its members. The agency, along with the California Department of Financial Institutions, has been operating the credit union under conservatorship since June 2010. At the time NCUA took over Arrowhead Central, the then $1-billion CU had seen net worth decline to 3% and losses, most stemming from the sharp economic decline in California's Inland Empire, would total $4 million in 2010, following a $47 million loss in 2009. The losses led to the closure of eight branches and the sale of another four branches to Alaska USA FCU in 2010.

Consumer misconceptions regarding auto financing are costing credit unions opportunities to book loans.

As two major accounting standards group attempt to improve the quality of financial instrument reporting, one expert sees new problems being created.

It's not so much about "Big Data" as it is about "CU Data," and it's the latter that has credit unions better positioned than many to win when it comes to mobile. The problem: many CUs don't know what they have.

The Consumer Financial Protection Bureau said it has detected alleged racial discrimination in the auto loan market. Finding the evidence was the easy part-the tougher questions involve what the agency intends to do about it, and how its eventual actions will affect competition among lenders.

RANCHO CUCAMONGA, Calif.-CO-OP Financial Services last week introduced CO-OP Mortgage Solutions, a suite of mortgage lending services for credit unions that the company said combines advanced technology applications, legal/regulatory expertise and call center support.

NCUA: 800,000 Consumers Join CUs During 1st Quarter

The banking industry earned a record $40.3 billion in the first quarter as rising noninterest income and the continued drop in loss provisions made up for declines in interest-related income, according to the Federal Deposit Insurance Corp.

Employee financial wellness improved in the first quarter of 2013, extending a long-term trend that began in the first quarter of 2010, according to financial wellness program provider Financial Finesse.

The days of ever-growing branch volume are over, and as a result, credit unions and banks alike need to pay more attention to staffing levels, according to the 2013 FMSI Teller Line Study.

Just a year ago forecasts for the second half of 2012 were cautious.

After three weeks at iQ Credit Union here, Walter Melendez has plenty of ideas for how to improve CUs in his native Costa Rica.

Randall Chavarria had never heard of Tuscaloosa, Ala. and didn't know where it was. But after three weeks working at Alabama CU here, he won't soon forget it.

What has struck Cristina Mora most about American credit unions is the internal culture, including job training and instilling the CU philosophy.

At Credit Union Journal's Grow Show last week, industry experts on payments and mobile laid it on the line to CU execs, telling attendees to get moving in the mobile space if their CUs have not already, and to base their plans on analysis of their members.

E-mail Receipts Webinar Offered

'Centsables' Teach Kids About Money

One credit union realized it may be time to change the name when consumers would stop into its branches and attempt to pay their cable bills.