Properly implemented, RPA is capable of improving productivity and reducing costs, but institutions must have a clear understanding about what it takes to improve their odds of success.

Executives and technology analysts offered a host of concerns that are likely to dog credit unions well into the new year.

Increases in attacks, escalating money demands and the security challenges of having people work from home are magnifying the threat.

Institutions considering new technologies must ask themselves what they're looking for not just from a product but from a partner.

CO-OP, a credit union payments firm, has teamed with the fintech to expand usage of digital payments offerings. But it's unclear to what extent members want those services.