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Born in Venezuela, Lolita Peroza initially came to the U.S. to further her education and improve her English. Now 20 years into her banking career, she serves as a branch manager for Amerant Bank in Florida and is described by her boss as "always looking for additional opportunities to give back to the community."
September 26 -
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Recent Arizent research shows that having appealing digital spaces is one of the most important factors for customer experience at banks.
September 12 -
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Smaller financial institutions are prioritizing engagement over other conveniences, a strategy that resonates with younger generations, according to data from Arizent.
September 1 -
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Banks need to rethink their relationships with customers for an era in which transitioning to a new financial services provider carries far fewer costs.
August 16Caliber -
Banks looking to grow customer relationships can't be complacent about investing in the digital products and dedicated service that ignite positive brand loyalty.
August 15 -